The best operations platform is the one your team is still using six months after rollout. For most hotels, that means one app covering the whole operation, from the boiler room to the guest's WhatsApp. Here's how Snapfix and Flexkeeping compare across guest communications, compliance, assets, building systems and day-to-day reporting.
Snapfix vs Flexkeeping at a glance
|
Key feature |
Snapfix |
Flexkeeping |
|
Built for |
The whole operation in one app. • Guest messaging, building systems and team chat alongside maintenance and housekeeping • Guests, staff and building systems all feeding one task list |
Housekeeping-led, with other functions through partners. • Guest messaging and guest apps need a separate vendor. |
|
Guest communications |
Guests get answers, even at 3am. • Guests message on WhatsApp, the app they already use • 85% of requests handled by AI, 24/7, in 100+ languages • Instant tasks for anything that needs a person, with response times down by 2 hours |
No native guest messaging. • Guests can't message the team through Flexkeeping. • Hotels need a separate third-party guest app to pass requests in. • Its AI, Flexie, is built for staff; guest-facing AI comes from third-party apps. |
|
Safety and compliance |
A dedicated compliance module. • Every regulated system tracked: fire, water hygiene, gas and electrical, each on its own schedule • Certificates and contractor documents stored, with renewals flagged before they lapse • NFC tags on equipment prove each check was actually done • A compliance score per property shows where to look first |
Safety checks run as digital checklists. • Time-stamped records show SOP compliance during inspections. |
|
Building systems |
Alerts become tasks on their own. • Building systems like Honeywell, Siemens and Bosch send faults straight into Snapfix • Faults like WiFi drops or room temperature get fixed before guests notice • One queue for sensor alerts and staff reports |
Tasks rely on the PMS and partner apps. • Guest requests and reviews come in through third-party tools. |
|
Team chat |
Conversations that turn into tasks. • Work-focused messaging built into the same app • One tap turns a message into a tracked task |
Team chat is in beta. • Available to a selection of clients for now. |
|
Training |
Teams pick it up straight away. • Little to no training: if you can take a photo, you can use it • Feels like the apps your team already uses on their own phones |
Staff training is part of onboarding. • Teams are trained on Flexkeeping's AI tools during setup. |
How does Snapfix work?
Snapfix is built around the way hotel teams already work: on their feet, on their phones and often in more than one language. If your team can take a photo, they can use Snapfix. There's no training programme to run and no IT project to manage, and most teams are creating and closing tasks on their first day.
Every task follows the same steps:
- Snap. Anyone on the team takes a photo of the issue on their phone. A task is created instantly and logged against the right room or area.
- Assign. Snapfix AI reads the photo, sets the category and priority, and sends the task to the right person or team. Specialist jobs can go straight to an outside contractor.
- Fix. The owner accepts the job and the task moves from red to yellow, so everyone can see it's being handled. Updates and messages stay attached to the task, so nothing gets lost in a group chat.
- Close. When the work is done, a closing photo is saved as proof and the task turns green. The full history stays on record against that room or asset.
Planned work runs the same way. Fire walks, PPMs and equipment checks are scheduled daily, weekly, monthly or yearly with custom checklists, and each one is completed on a phone with time-stamped photos. That record becomes the evidence trail for inspections, audits and insurers.
The same red, yellow, green status runs through maintenance, housekeeping, compliance checks and guest requests. A GM can see what's open, what's in progress and what's done without chasing anyone for an update. And because every task starts with a photo, teams with different first languages all work from the same picture.
"Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means." Steve Tardugno, The Brownwood Hotel & Spa
What can Snapfix AI do?
Every AI feature in Snapfix has one job: remove a specific task that slows a hotel team down. Three are live today.
- AI task creation. Take a photo and Snapfix categorises, prioritises and assigns the task automatically, with no extra typing.
- Intelligent housekeeping. Snapfix reads your PMS data and builds the day's cleaning schedule in seconds. Your team just executes, and rooms re-order as arrivals, departures and VIP requests change. Rooms marked Do Not Disturb or late checkout are skipped without breaking the plan.
- Guest Comms AI. Guests message the hotel on WhatsApp. AI handles 85% of requests automatically, 24/7 and in 100+ languages, and turns the rest into tasks for the right team. Hotels using it have cut response times by 2 hours.
The AI Ops Assistant is coming next. It will let teams create tasks, check status and find information by typing or speaking in plain language.
What changes when hotels move to Snapfix?
Across Snapfix hotels, teams report 20% fewer negative reviews, 95% faster issue resolution and 12 hours a week saved per manager. The three hotels below came to Snapfix from paper, spreadsheets and WhatsApp groups.
- Harbour Hotels Group (15 hotels, UK). Work was spread across emails, spreadsheets and WhatsApp groups. On Snapfix, planned checks completed on time rose from 75% to 100%, and repeat maintenance issues dropped by 25%.
- Firoka Group (IHG franchise hotels). Staff juggled WhatsApp groups and paper checklists, with little proof of when work was done. Issue resolution is now 60% faster, and time-stamped records have helped the group challenge contractor call-out charges.
- The Morrison Dublin (Curio Collection by Hilton). Maintenance ran on paper, and with 35 nationalities on staff, issues got lost in translation. Photo-first reporting fixed both and now saves the team 1.5 hours a day.
See Snapfix set up around your hotel
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