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Book a Demo

Your guests never leave WhatsApp.
Your team never leaves Snapfix.

The guest sends a message to the number in their room and Snapfix does the rest.
AI reads the request, creates the task, and assigns it to the right person, who sees
it on their phone and gets it done in minutes.

iPhone 13 Pro - Starlight
1

Guest sends a message

To the WhatsApp number already in their room — in their own language, on the app they use every day.

2

AI reads the request

Snapfix categorises it, sets the priority, and turns a sentence into a structured task. No forms.

3

It routes to the right person

The task lands, already assigned — never a radio call or a handover that gets lost.

4

Done in minutes

The guest gets a confirmation back on WhatsApp. Response time captured automatically.

2

Two steps instead of ten.

The guest never wrestles with a room
phone or queues at reception.

The bottleneck isn't your people. Fix the process and the service fixes itself.

Two steps instead of ten.

The guest never has to figure out
an unfamiliar room phone or walk
down to reception and queue up.

Same towels. Very different races.

Watch the same guest request play out three ways.
Less human relay, less waiting — and the job still gets done.

Since the guest asked 0 min
Without Snapfix
phone tag
  • Guest calls reception
  • No answer
  • Busy with check-ins
  • Tries again
  • Reception interrupted
  • Reception radios housekeeping
  • No answer on the radio
  • Housekeeper finishes cleaning
  • Collects towels
  • Task complete
Snapfix Only
still a phone call first
  • Guest calls reception
  • No answer
  • Tries again
  • Reception interrupted
  • Reception creates Snapfix task
  • Task complete
With Guest Communications
one text
  • Task auto-created
  • Task complete

Some questions don't need to reach reception

Snapfix AI learns your hotel during setup — amenities, check-in times,
WiFi, breakfast hours. All the things guests usually call reception to ask.

85%

Escalated to your team

Anything AI should not answer alone goes to a person, who replies right from the Snapfix app.

15%

Housekeeping

The guest asks in their own words and gets an instant, accurate answer — no call, no queue.

0

Apps for the guest to install

They never leave their own phone, and your team never leaves Snapfix.

Hotel Lotus

Ten anxious steps become one text.

Guest

Texts the room's number in their language — and the request gets handled without them doing anything else.

Housekeeping

The request lands as a task in the Snapfix app, already assigned, so it never turns into a radio call or a handover.

Front Desk

No longer the relay point for every request — freeing them to focus on the guest in front of them.

Manager

Full visibility into response times and guest satisfaction, without adding a single person to the schedule.

What faster actually looks like.

Every unanswered message is a missed opportunity.

2 hrs

Average reduction in response time

85%

of requests handled by AI

24/7

Guest Comms is never off duty

100+

languages available

30 hrs

of work saved per week

A

Guests get answers before frustration sets in.

F

Your team focuses on the moments that need a human.

C

Full coverage at 3am, during check-in, and at full occupancy.

L

Every guest feels at home, whatever language they speak.

W

That's nearly a full working week, given back every week.

Same experience, every site.

For groups, this means the same standard everywhere, not just the flagship. The same response times, the same coverage, the same language support, measured the same way at every property.

Airport Hotel

Median response 4 min
Coverage 24/7

City Centre

Median response 5 min
Coverage 24/7

Lakeside Spa

Median response 3 min
Coverage 24/7

Beach Resort

Median response 4 min
Coverage 24/7

Ready when you are.
Guest Communications built around your rooms.

Book a Demo
01
What is hotel guest messaging software?
Hotel guest messaging software helps guests contact the right hotel team through digital channels such as WhatsApp, while giving staff a central system to manage and respond to requests. Snapfix Guest Communications uses AI to read a guest’s message, turn it into a structured task, assign it to the right team member and send a confirmation when the request is complete.
02
How does WhatsApp hotel guest communication work with Snapfix?
Guests message the WhatsApp number provided in their room, using the app and language they are most comfortable with. Snapfix AI understands the request, categorises and prioritises it, then routes it directly to the appropriate person—such as housekeeping, maintenance or front desk—without the guest needing to call reception or wait in a queue.
03
Can Snapfix automate hotel guest requests?
Yes. Snapfix automatically converts guest messages into assigned tasks, reducing the need for reception staff to manually answer calls, relay requests or contact different departments. The responsible team member receives the task on their phone, completes it and the guest receives a confirmation through WhatsApp.
04
How does Snapfix help hotels respond to guest requests faster?
Snapfix removes the communication steps that can delay a guest request, such as unanswered calls, radio messages and verbal handovers. By automatically assigning each request to the right person and capturing response times, hotels can improve guest service speed, track performance and reduce missed requests.
05
Does Snapfix Guest Communications support multiple languages?
Yes. Snapfix Guest Communications is designed to let guests send requests in their own language, with support for more than 100 languages. This helps hotels provide consistent guest communication for international visitors while allowing staff to receive structured, actionable tasks instead of trying to interpret informal messages or phone calls.

See it built around
your operation.

Every demo is specific to how your team works. Not a generic walkthrough.

See how it works in your property