Fix

Capture, manage and get things done

The core of Snapfix is task management. With Fix, there are no more forgotten tasks. Chasing after emails, post-its, and phone calls are a thing of the past. A simple photo or video puts in motion the activities needed to resolve every issue.

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Resolve work orders quickly and efficiently

Empower everyone on your team to become the building's eyes and ears by easily reporting issues or guest requests using the universal language of photos, videos, and traffic lights. Using their mobile phone, staff members can report, respond, and resolve issues ranging from housekeeping to maintenance to fire safety.

Create accountability and transparency

With Fix, create a culture of accountability by tracking what is getting done and who is doing it. Everyone on the team can see work orders and know the status of tasks in real time with a full audit trail. With Snapfix's integrated messaging, users can ask questions, post photo updates, and share documents with each other, enhancing the lines of communication.

Save money by managing resources more effectively

Assign work orders to your staff and they will receive a notification on their mobile phone alerting them that attention is needed. Issues get resolved in record time, improving your first time fix rate (FTFR). Money is saved by eliminating wasted time and resources, and guest satisfaction is boosted by the quick response to their requests.

I need my CMMS to be easier to use

Snapfix is the easiest maintenance management platform in the world. We've combined the familiarity of social media apps (like WhatsApp and Instagram) with the power and scalability of our robust maintenance management system. Anyone who has used popular mobile apps will be able to use Snapfix in minutes.

Simplicity is the secret sauce in Snapfix. Tasks and work orders can be created in seconds with just the snap of a photo. Snapfix's unique traffic light system makes it easy to see work order status at a glance — new task (red), in progress (yellow), or done (green). Tags and groups let you organize activities based on your unique workflow.

I need to know about and resolve issues faster

Everyone on your team can easily report issues using Snapfix on their mobile phone, or empower your staff and guests to submit an issue through your custom QR code — no app required.

Snapfix will notify users when they have been assigned a task or a work order needs their attention. Real-time alerts via the mobile app allow staff to respond to maintenance issues or guest requests quickly while they’re moving about the property.

I need fewer spreadsheets and less paperwork

Get rid of cumbersome spreadsheets, scribbled post-it notes, and clipboard paperwork. With Snapfix, track work orders and maintenance issues in the palm of your hand and know the status of each task in real-time and with a full audit trail. Tasks can be easily assigned, monitored, filtered, and searched, ensuring that nothing slips through the cracks.

I need to overcome language barriers

By communicating with photos and simple traffic-light stages, all members of your team can easily understand a task and its status. Snapfix's messaging platform enables users to provide status updates, ask questions, post photo updates, share documents, and show appreciation with emojis that are understood in any language.

With Snapfix, team members of all languages are able to effectively communicate with each other, boosting morale, promoting collaboration, and unleashing productivity.

I need better visibility into team performance

With information digitally captured in Snapfix, analyzing the data is a breeze. Keep track of work volume, completion percentages, and staff productivity, and take deep dives into common issues using advanced filters. The Snapfix dashboard lets you view graphical data from across your entire organization, highlighting trends and action items.

Task management has never been easier

Work orders in a snap

With Snapfix, creating a work order is as easy as taking a photo, recording a video, using your voice, or scanning a QR code.

Traffic-light simplicity

Snapfix's tags and traffic-light stages let you easily prioritize, assign, and monitor tasks to stay on top of what needs to be done.

Visual communication

Empower your multi-lingual teams to communicate effectively through the universal language of photos.

Mobile notifications

Real-time alerts via the mobile app allow staff to respond to maintenance issues or guest requests quickly.

Unlimited users

Everyone from the front desk to housekeeping can easily take a photo and create a work order using Snapfix.

Custom checklists

A checklist can be added to any task that requires multiple steps or subtasks. Include photos, notes, scores, and more.

Best practices

Use quickstart groups and best practice tips for common activities like maintenance, housekeeping, and safety checks.

Analytics at a glance

The Snapfix dashboard provides insights into task activity and team efficiency and highlights trends and action items.

Hear why our customers love Fix

Proper maintenance of an extensive hotel portfolio like ours requires effective teamwork and collaboration. Snapfix makes clear and prompt communication possible and is especially effective in our multi-lingual environment as photos do the talking.

General Manager

Osprey Hotel

Snapfix has helped our team ensure maintenance tasks are dealt with quickly and efficiently. We look forward to exploring new ways in which Snapfix can benefit our hotel.

Manager

Castleknock Hotel

Our team likes Snapfix because it's so simple to use. Everyone can take a photo, and the photo instantly communicates the issue or task to be completed. It is an essential part of our maintenance operations.

Facilities Manager

The K Club

Do even more

Combine Fix with these Snapfix modules for a complete building management solution.

Plan

Scheduled Maintenance

Manage recurring maintenance, repairs, and inspections

Explore Plan

Comply

Safety and Compliance

Use pre-built checklists with NFC smart tags for critical compliance

Explore Comply

Track

Asset Management

Monitor asset utilization, cost, and maintenance history

Explore Track

Fix