Speakers.
Lisa Bell
Group Facilities Manager, Watergate Bay Hotel, Another Place Hotels and SeaSpace Hotels
Lisa is Group Facilities Manager for Watergate Bay Hotel, Another Place Hotels and SeaSpace Hotels, overseeing hard and soft FM and statutory compliance across the group's portfolio.
The group's hotels have long embraced innovation and have grown into thriving year-round destinations. The group has a longstanding relationship with skentel and brought Snapfix on board earlier this year. Because the two systems are integrated, sensor alerts are automatically turned into maintenance tasks, which frees staff to spend more of their time with guests.
In this session, Lisa will share how the integration works in practice at SeaSpace. She'll cover what it has meant day to day for the maintenance and operations teams, from a building management, maintenance and health and safety perspective.
Rob Cartwright
Founder and MD at skentel
Rob founded skentel in 2009. The company started out designing Building Management Systems, and Rob soon recognised how much remote monitoring could change the way organisations manage their assets.
By replacing occasional physical checks with continuous live data, skentel saves businesses time. It also gives them the insight they need to reduce waste, make savings and deal with maintenance needs before they become disruptive breakdowns.
In this session, Rob will share how skentel's remote monitoring and its integration with Snapfix help hospitality businesses become more proactive. He'll explain how the workflow runs from data and alerts all the way through to completed maintenance tasks.
Brett Robbins
CEO at Snapfix
Brett Robbins has spent the last coupe of years working closely with hotel operators to understand where things break down in day-to-day operations, and what it actually takes to fix them. As CEO of Snapfix, he's seen firsthand how the gap between a guest expectation and a team's ability to deliver it is almost always an operational problem.
Brett will share what he's learned from hotels that are getting this right, and where most properties still have room to close the loop.
Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."