IN PARTNERSHIP WITH
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Join Snapfix and Oxsana as we explore how centralized operations management transforms hotels facing staffing pressures and rising guest expectations.
Hear directly from a hotel operator who moved from fragmented systems - WhatsApp groups, spreadsheets, manual checklists - to integrated operations that drive real results.
Whether you manage a single property or a growing portfolio, discover the real-world roadmap to building resilient, visible, accountable operations - and what truly sets modern hotels apart in 2025 and beyond.
WHAT YOU'LL LEARN
- How to break down operational silos and align compliance, maintenance, and communications into one system
- Moving from reactive to proactive: Real-time visibility that catches issues before they impact guests
- Building defensible compliance: Digital audit trails that stand up to brand audits and regulatory scrutiny
- Enabling predictive maintenance: Reduce emergency costs by identifying issues before they escalate
- Increasing staff productivity: Centralized operations reduce manual coordination, freeing teams to focus on guests
- Adopting sustainable practices: Preventive approaches and strategic operations reduce waste and strengthen environmental impact
Speakers.
Al Malik
Chairman of Oxsana Hospitality
Al Malik is Chairman of Oxsana Hospitality and brings over 20 years of hospitality leadership to the role. With a practical, member-focused perspective, Al is driven by one goal: helping hoteliers strengthen their operations through strategic partnerships and solutions that deliver real results. Under his leadership at Oxsana, he advocates for technology and practices that address the operational challenges hoteliers face daily - from staffing pressures to rising costs. Through board positions with IHG, Accor, and Best Western, Al bridges the gap between what hoteliers need and what the industry offers.
Brett Robbins
CEO at Snapfix
Brett Robbins has spent the last coupe of years working closely with hotel operators to understand where things break down in day-to-day operations, and what it actually takes to fix them. As CEO of Snapfix, he's seen firsthand how the gap between a guest expectation and a team's ability to deliver it is almost always an operational problem.
Brett will share what he's learned from hotels that are getting this right, and where most properties still have room to close the loop.
Thomas Feeney
Marketing Manager at Snapfix
With a decade of marketing experience, Thomas is passionate about creating compelling customer experiences and telling stories that resonate. Since joining Snapfix in 2024, he has been helping hotels streamline operations and adopt smarter solutions. As host of this webinar, he’ll lead the conversation with Fiona, helping uncover actionable insights.Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."