IN PARTNERSHIP WITH
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Lessons from the front line
With continued labour shortages, evolving workforce expectations, and intense competition for talent, attracting and retaining staff in UK hospitality remains a major challenge. High turnover impacts not just operations, but team morale, leadership capacity, and the guest experience.Join Snapfix for a focused 60-minute session featuring experts from the recruitment industry alongside hoteliers who face these challenges every day. Together, they’ll share practical, evidence-based insights into what today’s hospitality workforce is really looking for and how hotels can respond.
We’ll explore what’s working on the ground across hiring, onboarding, and day-to-day management, with a focus on realistic actions that improve engagement and retention. We’ll also touch on how operational tools like Snapfix can reduce friction in daily work, creating a better experience for teams.
WHAT YOU'LL LEARN
- What hospitality candidates in the UK value most when choosing where to work.
- Common mistakes hotels make in recruitment (and how to avoid them)
- Practical ways to improve onboarding and early engagement.
- Small, realistic changes that improve retention and reduce turnover.
- How streamlining daily operations can improve staff experience and morale
Speakers.
Jane Haselden
Human Resources Manager at DoubleTree by Hilton Manchester Airport
Jane Haselden is Human Resources Manager at DoubleTree by Hilton Manchester Airport, where she leads people strategy across recruitment, engagement, training, and employee relations in a high-volume, operationally demanding hotel environment.With over 20 years’ experience in UK hospitality, Jane has progressed through senior operational leadership roles, including General Manager positions with Vine Hotels, Aspen Hotels, Holiday Inn, Atlas Hotels, and Starboard Hotels.
Having spent much of her career on the front line, Jane brings a practical, people-first perspective on what really drives attraction, engagement, and retention in hospitality teams. In this session, Jane will share real-world insights on building strong teams, improving onboarding and development, and creating workplace cultures that support both performance and long-term retention.
Ronald George
General Manager at the Imperial
Ronald George is General Manager at The Imperial Hotel, with over 20 years’ experience leading hotel teams across major hospitality brands including Hilton, IHG, Aimbridge, and Marriott. Having progressed through Food & Beverage and Operations into senior leadership roles, he brings a practical, on-the-ground understanding of recruitment, engagement, and retention in busy hotel environments.In this session, Ronald shares real-world insights from the front line on what helps build stable teams, improve morale, and create workplaces where people want to stay and grow.
Sam Brown
Co-Founder at Candid Hospitality
Sam Brown is Co-Founder of Candid Hospitality, an anonymous hiring platform designed specifically for the hospitality sector. With over a decade of experience delivering digital solutions to UK hospitality businesses, Sam brings a deep understanding of the challenges operators face when trying to attract and retain the right people in a competitive market.Having previously built and exited two companies, Sam launched Candid Hospitality in 2024 with a mission to improve how hospitality recruitment works by matching candidates to roles based on what truly matters – culture, competencies, and compensation. In this session, Sam will share insights into how anonymous, bias-free hiring can help hotels uncover hidden talent, reach passive candidates, and create fairer, more effective recruitment processes that lead to stronger, more stable teams.
Chris Sanderson
CEO at Limber
Chris is CEO and Co-Founder of limber, a shift-working marketplace connecting hospitality venues with flexible, on-demand staff. With nearly a decade of experience building tech solutions for hospitality recruitment, Chris works closely with operators to help them fill shifts faster, access new talent pools, and offer the flexibility today’s workforce expects.
In this session, Chris will share insights into how shift-working models are changing the hospitality employment landscape, what modern workers really want from employers, and how hotels can use flexible staffing approaches to attract and retain talent without sacrificing quality or consistency.
Tom Stephenson
Head of Employability at Springboard
Tom Stephenson is Head of Employability at Springboard, the UK charity focused on futureproofing the talent pipeline for hospitality, leisure, and tourism. He leads employability programmes across the UK, working with employers and partners to help young people and those facing barriers into work access skills, training, and sustainable careers in hospitality.With a background in employability, communications, and project delivery, Tom brings practical insight into how businesses can connect with emerging talent and build stronger pathways into the industry. In this session, Tom will share perspectives on attracting the next generation into hospitality and creating more inclusive, accessible routes into long-term careers.
Thomas Feeney
Marketing Manager at Snapfix
With a decade of marketing experience, Thomas is passionate about creating compelling customer experiences and telling stories that resonate. Since joining Snapfix in 2024, he has been helping hotels streamline operations and adopt smarter solutions. As host of this webinar, he’ll lead the conversation with Fiona, helping uncover actionable insights.Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."