IN PARTNERSHIP WITH
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A seamless guest
journey doesn't happen
by accident.
From the first pre-arrival message to the post-stay review, the best hotels are joining up their operations in ways that feel effortless to guests, but require smart coordination behind the scenes.
Join Snapfix, Bookboost, and MARA Solutions for a practical 30-minute session on how hotels are automating key touchpoints across the guest journey without sacrificing the personal touch that drives loyalty and positive reviews.
We'll cover what good communication, operational execution, and reputation management look like when they actually work together, and what that means for your team and your guests.
WHAT YOU'LL LEARN
- How to set up automated guest communication that still feels human
- What operational execution looks like when your team has the right tools at the right time
- How to close the feedback loop and turn reviews into a competitive advantage
- Where the biggest gaps in the guest journey tend to be, and how to close them.
Speakers.
Brett Robbins
CEO at Snapfix
Brett Robbins has spent the last coupe of years working closely with hotel operators to understand where things break down in day-to-day operations, and what it actually takes to fix them. As CEO of Snapfix, he's seen firsthand how the gap between a guest expectation and a team's ability to deliver it is almost always an operational problem.
Brett will share what he's learned from hotels that are getting this right, and where most properties still have room to close the loop.
Adam Haugh
Head of Marketing, MARA Solutions
Adam Haugh is Head of Marketing at MARA Solutions, the AI-powered review management platform helping hotels respond to and learn from guest feedback at scale. Adam brings clear insight into why closing the feedback loop is one of the most underused levers in hospitality.
In this session, Adam will share how smart hotels are turning post-stay reviews into actionable data, and what that looks like when reputation management is genuinely connected to the rest of the guest journey.
Julia Schröder
Sales Director, Bookboost
Julia Schröder is Sales Director at Bookboost, the Hospitality Experience Platform that helps hotels unify guest data into a single profile and act on it across the full guest lifecycle.
With deep experience working alongside hotel teams across Europe, Julia understands what it takes to move from disconnected messaging to communication that drives loyalty and direct revenue.
Julia will share how hotels are using smarter guest communication to personalise the experience from first contact through to post-stay.
Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."