Speakers.
Scott Eddy
Global Hospitality Brand Strategist
Scott Eddy is one of hospitality’s most recognised personalities, known for his no-nonsense approach to social media, branding, and storytelling. With a career that spans luxury travel, digital marketing, and global brand building, Scott has worked with some of the world’s leading hotel groups and tourism boards to elevate their online presence and connect authentically with guests.As a keynote speaker and consultant, he is passionate about helping hotels tell their stories with honesty and impact. Scott’s straight-talking insights have inspired thousands of hospitality professionals to embrace authenticity, build community, and turn followers into loyal guests.
Brett Robbins
CEO at Snapfix
Brett Robbins has spent the last coupe of years working closely with hotel operators to understand where things break down in day-to-day operations, and what it actually takes to fix them. As CEO of Snapfix, he's seen firsthand how the gap between a guest expectation and a team's ability to deliver it is almost always an operational problem.
Brett will share what he's learned from hotels that are getting this right, and where most properties still have room to close the loop.
Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."