IN PARTNERSHIP WITH
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Lead the Way: Less Paperwork, More Peoplework
In a time of high staff turnover, shifting workforce expectations, and rising guest demands, developing strong, people-first leaders has never been more critical. When supervisors are stretched thin by daily operational challenges, the opportunity to truly lead often gets lost in the noise.
Join leadership coach Mimi Renati Zainol and Snapfix for a 30-minute session on how hotels can nurture the next generation of leaders, transforming supervisors into confident, empowered managers who inspire teams and drive results.
We’ll explore practical ways to build trust, accountability, and communication across departments, supported by systems like Snapfix that simplify day-to-day operations so leaders can focus more on their people, not just their tasks.
WHAT YOU'LL LEARN
- How to shift from task-based supervision to people-first leadership that builds stronger, more motivated teams.
- Practical coaching techniques to develop confidence, accountability, and trust among staff.
- Ways to empower supervisors to make better decisions and take ownership of results.
- How to embed leadership habits into daily hotel operations — even during busy shifts.
- How tools like Snapfix can simplify operations, freeing up time for mentoring and team development.
Speakers.
Mimi Renati Zainol CHA, CGSP, MAHIR
Founder of MAPSS Training & Consultacy Services
With over 30 years of experience in hospitality, education, and training, Mimi Renati Zainol has dedicated her career to helping hotel teams grow, lead, and deliver service that guests remember. As the Founder of MAPSS Training & Consultancy Services, she runs programs that focus on housekeeping, leadership, and team development - all designed to build confidence, pride, and better communication in the workplace.Recognised as one of Malaysia’s Woman Leaders (2024) and a LinkedIn Top Customer Service Voice, Mimi believes great service starts with people who feel valued and supported. Her training goes beyond technical skills, it’s about helping supervisors and managers become strong, thoughtful leaders who bring out the best in their teams.
In this session with Snapfix, Mimi shares practical advice and real examples from her years in the industry, showing how simple habits and clear systems can help hotel teams lead more effectively every day.
Paul McCarthy
Founder and Head of Product at Snapfix
With a passion for simplifying how teams work together, Paul McCarthy founded Snapfix to solve one of the hospitality industry's biggest challenges: keeping operations running smoothly while empowering staff to do their best work. Inspired by the universal simplicity of traffic lights, Paul created Snapfix as an intuitive, photo-driven platform that helps hotel teams communicate clearly, resolve issues quickly, and stay aligned in real time.As Head of Product, Paul works closely with hotels around the world; from boutique properties to large international brands, to understand their operational pain points and design technology that supports people first. His mission is to give supervisors and managers more time back for what matters most: leading their teams, creating great guest experiences, and building strong workplace cultures.
In this session, Paul shares insights on how streamlined systems can transform hotel leadership, reduce operational friction, and create a foundation where supervisors can grow into confident, effective leaders.
Snapfix is just stupid simple. Red, yellow, green and that's it. Everybody's got a driver's license, so everybody already knows what that means. It's a big part of why adoption across every department has been so fast; and with the photos, the system doesn't care what language your team speaks, and that’s so important in hospitality.
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"It didn't take more than half a day to configure Snapfix to our liking. The team was quick to help, but honestly, we could have done it ourselves. It was that easy."