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Reactive. Preventive. Proactive.
One platform for all of it.

Seen but not reported
Manager finds out too late4x

Someone saw. Nobody wrote it down. By the time it becomes a guest complaint, the moment to fix it quietly has already passed. The problem isn't the team. It's that reporting felt like more effort than the team had time for.

No ownership
Seen but not reported4x

The job was mentioned in a handover. Or a WhatsApp. Or verbally between shifts. Now it belongs to nobody, because nobody can prove it was ever assigned. Accountability without a system isn't accountability, it's hope.

Manager finds out too late
No ownership4x

The area manager finds out about the problem the same time the guest does. Because there's no system connecting the building to the people responsible for it.

The gap isn't effort.
It's visibility. Snapfix closes it.

REACTIVE MAINTENANCE

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Anyone can report
an issue in seconds

A housekeeper, a receptionist,
or a night porter. All it takes is a single
photo. That's it. No training required.
No complex terminology.
No system to navigate.

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Real-time dispatch & tracking

The task instantly reaches
the right team member.
Managers get a clear view of the live
status, while technicians can provide
immediate updates on the go.

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Issues caught earlier, guests happie

Accountable from the very first photo.
Recurring problems surface and get
resolved before they ever reach your
guests, ensuring a seamless stay.

"With Snapfix, everyone's aware when there's an issue without sending multiple texts
or emails. It saves so much time and makes your operation more streamlined."

— Darren Newman, General Manager, Wren Urban Nest

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO The Brownwood Hotel & Spa, Florida

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

AI Task Creation

Nobody has to know the right category,
priority, or team. AI does

Take a photo. Snapfix categorises the issue, sets the priority, and routes it to the right team. No forms, no dropdowns, no deciding who to tell. The easier reporting gets, the more gets reported, and the more gets reported, the less gets missed.

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PREVENTIVE MAINTENANCE

Stop fixing the same things twice.

01.
Compliance & Safety

Safety checks completed on schedule. A full audit record built automatically. Nothing to reconstruct before an inspection.. 

02.
Nothing Slips

Every task appears in the right person's queue on the day it's due. Overdue alerts sit in the red until completed.

03.
Clear Accountability

Every completion has a photo. Every task has an owner. No ambiguity about whether something was done or when.

04.
Audit Trail Built In

Full maintenance history. Time-stamped, searchable, instantly available. Some customers have reduced their insurance costs as a result.

"We went from constantly playing catch-up to becoming organised, reducing insurance costs,
and staying on top of preventive maintenance."

— Lee Williams, GM, Brocket Hall Estate

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

We've watched the whole industry rush toward AI as a marketing message.
Our position has always been different. Every AI feature we've built has one job:
remove a specific barrier that stops hotel teams from doing their best work.

Not AI for the sake of a demo. Not AI to impress a CTO. AI that maps
the most efficient housekeeping route at 7am on a Tuesday. That's the bar we hold
ourselves to and it's a harder bar than most companies in this space are willing to set.

That's why adoption at Snapfix is always so high, we put the end user first every time.

— Brett Robbins, Snapfix CEO

80% reduction in audit administration time.

A scheduled gutter inspection during heavy rain prevented significant water damage at Brocket Hall.

Without Snapfix, the remedial work would have cost thousands. The checklist had been running for weeks, and that one catch proved exactly why.

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Proactive Maintenance

A threshold, a fault, or a pattern in your reviews. All three automatically create a task with Snapfix AI.

Your building is already talking. IoT sensors are logging faults, BMS systems are tracking thresholds, and guests are describing problems in reviews. Snapfix listens to all of it and turns what it hears into a task, automatically, with no one having to piece it together.

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The Signal

A threshold is crossed, a fault is detected, or a pattern shows up across guest reviews.

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The Task

Snapfix AI categorises it, prioritises it, and assigns it, automatically, no one has to spot it first.

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The fix

The assignee sees it on their phone, fixes it, and closes it out with proof. The guest never even knows there was a problem.

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Smart building monitoring.

Temperature, humidity, and equipment alerts become Snapfix tasks the moment thresholds are crossed.

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Network monitoring.

WiFi and connectivity issues become a Snapfix task the moment they're detected.

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AI-powered review analysis.

Spots recurring themes in guest feedback, so a complaint becomes a Snapfix task before it happens again.

One platform. Different value
for everyone using it.

The maintenance team

One live view of every open task. No missed jobs. Every fix is proven. Time back for the work that actually matters.

The GM

Real-time visibility without radio calls. Overdue alerts before things escalate. An evidence trail always ready for inspection.

Area managers &
 group operations

Consistent standards across every property. Comparable data. Portfolio-wide visibility without each hotel reporting manually.

Real results from day one.

-20%

negative
reviews

2x

faster issue
resolution

80%

reduction
in admin

12 hrs

per week saved
per manager

25%

drop in repeat
maintenance costs

85%

of guest requests
handled by AI

"We've seen a dramatic decrease in negative reviews about maintenance issues. That was ultimately the reason we chose Snapfix."

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Darren Newman,
General Manager

“Snapfix is the best software we use. Once you use it, you'll never stop."

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Lee Williams,
General Manager

Nothing broken about these answers.

Real answers to the questions hoteliers actually
ask us about maintenance. Missing yours?
Ask when we talk.

01
What is hotel maintenance software?
Hotel maintenance software helps hospitality teams report, assign, track and resolve maintenance issues in one central platform. Snapfix connects reactive maintenance, preventive maintenance and proactive building monitoring, giving maintenance teams, managers and area operations teams real-time visibility across the property.
02
How does Snapfix help hotels report maintenance issues?
Snapfix allows anyone on the hotel team—including housekeepers, receptionists and night porters—to report a maintenance issue in seconds using a photo. Snapfix AI can categorise the issue, set its priority and route it to the right team, without complicated forms, dropdowns or technical terminology.
03
How does Snapfix prevent maintenance problems from being missed?
Snapfix assigns every maintenance task to an owner and places it in the right person’s queue on the day it is due. Overdue alerts, completion photos and a time-stamped audit trail help hotel teams track unfinished work, confirm that repairs are complete and prevent small issues from becoming guest complaints.
04
What is preventive maintenance, and how does Snapfix support it?
Preventive maintenance involves completing scheduled inspections, safety checks and servicing before equipment or building systems fail. Snapfix helps hotels manage recurring maintenance tasks, monitor completion and maintain a searchable record of every check, helping teams stay organised, inspection-ready and reduce repeat maintenance work.
05
Can Snapfix automatically create maintenance tasks from sensors, BMS systems and guest reviews?
Yes. Snapfix can turn signals from IoT sensors, building management systems, network monitoring and guest reviews into maintenance tasks. Snapfix AI identifies faults, threshold breaches and recurring issues, then categorises, prioritises and assigns the task so the team can resolve problems before they affect guests.

See it built around
your operation.

Every demo is specific to how your team works. Not a generic walkthrough.