Snapfix Rooms: Real-Time Visibility for Hotel Teams
A New Layer of Clarity for Housekeeping, Maintenance, and Front Desk
With the launch of ‘Rooms View’ earlier this year, hotel teams gained a powerful new way to see and manage tasks, room-by-room, bringing clarity and structure to daily operations.
Now, we’re taking the next step in enhancing our Rooms feature with real-time visibility into room condition, status, and priority so everyone from Housekeeping to Front Office stays in sync. It’s a major leap forward in productivity, teamwork, and guest satisfaction.
The Communication Gap Slowing Your Hotel Teams Down
If you manage housekeeping, maintenance, or front-office operations, these scenarios will feel painfully familiar:
1. The housekeeping team finishes cleaning multiple rooms. They scribble notes on a clipboard, then call reception, only to hear a busy tone.
There is no need for this to be a manual process. This delay means rooms that are ready may sit idle while guests wait unnecessarily.
Because housekeeping teams often update reception in batches, not in real time, there's a gap, one that can cost you in guest satisfaction.
Everyone loves an early check-in, so don’t miss the opportunity to make it happen.
2. The maintenance engineer arrives at a room with their tools, expecting it to be empty, only to find the guest hasn’t checked out yet.
That time could have been spent addressing another issue elsewhere. This is especially frustrating in high-rise hotels or large resorts where getting from one end to the other isn’t quick.
Without real-time visibility across departments, teams waste time chasing the wrong tasks instead of working efficiently.
3. Reception stares at a busy lobby while manually refreshing the PMS to see if rooms have finally updated. Without instant updates from housekeeping, front desk teams are left guessing.
Meanwhile, rooms that are ready may sit empty while guests continue to wait. It's a missed opportunity to delight guests with early check-ins, and a clear sign of a broken communication loop.
Instant Room Status, Faster Guest Check-Ins
Every phone call, hallway detour, or hand-written note slows your team down and disappoints your guests.
A hotel GM summed it up best:
“Our priority is getting guests into their rooms as quickly as possible. We can’t do that if nobody knows the real status.”
“We don’t want guests waiting in front of reception, when their room is ready (just because we don’t know it’s ready).”
Snapfix Rooms removes those blind spots instantly.
How Snapfix Rooms works
Snapfix Rooms provides all users with instant and real-time visibility of the status of every room. This makes managing hotel rooms easier and faster for every team member.
With clear color-coded indicators, priority flags for urgent rooms, and easy ways to update multiple rooms at once, staff stay organized and efficient. Everyone can see in real-time the exact status of any room whether it is being cleaned, is out of order or is ready for guests etc.
These details are available on the hotel PMS, but are not always up to date. Snapfix Rooms integrates directly with your PMS, ensuring up-to-date, accurate room status is instantly available to housekeeping, maintenance, and front desk teams alike.
This organized communication helps your staff work smarter, reducing delays and improving guest satisfaction.
“As a hotel team member, I want to know the room status of every room, in real-time.”
Clear Visual Indicators for Room Status
• Color-coded visual graphics show each room’s current readiness state at a glance.
• Room status values are split into 2 sections with a further comprehensive set of values to give more details
○ Cleaning Status
○ Operation Status
• Users can then filter the room list, by room-status and/or priority e.g. Show all rooms where the guest has “Checked out”
Priority Flags That Keep Everyone Focused
With Snapfix Rooms, reception can instantly flag any room as a top priority.]
• This is ideal when a VIP guest is on the way or a guest requests early check-in.
• This feature also helps during group arrivals, like tour buses or conferences, where specific blocks of rooms need to be fast-tracked and ready all at once.
Housekeeping’s task list automatically moves that room to the top, ensuring it’s cleaned and inspected first.
Bulk Actions That Save Time
Snapfix Rooms lets teams update the status of multiple rooms in a single tap to save time and cut down on repetitive admin tasks. Whether you’re marking a block of rooms as Out of Service for maintenance or resetting all rooms at the end of a shift, bulk actions make it faster.
This is especially useful for:
• Floor-wide repairs or renovations
• Group check-outs where multiple rooms need to be cleaned or inspected
• Quickly blocking rooms after a water leak or emergency
By removing the need to update rooms one by one, your staff can stay focused on what matters most: turning rooms faster and delighting guests.
Smart Filters: Focus on What Matters Most
With Smart Filters in Snapfix Rooms, your team can instantly narrow down long room lists to just what needs attention.
Instead of waiting or guessing, staff can:
• View all rooms that are Checked Out but still Dirty, so housekeeping knows where to go next
• Isolate every priority room (P1 or P2) on a specific floor, ensuring VIPs are never left waiting
• Find all “Out of Service" rooms at once to keep maintenance organized
Smart Filters help every department stay accountable, reduce communication gaps, and move faster, so rooms are ready sooner and guests are checked in without delays.
Real-Time Wins for Every Hotel Department
Housekeeping – Clean faster, smarter, and in sync
• Instantly confirm room vacancy without guesswork or awkward surprises.
• Mark rooms “Clean Inspected” instantly to skip the radios and paper trails.
• See priority rooms at a glance and focus efforts where they matter most
Maintenance – Save time and eliminate interruptions
• Check room status before entering and never disturb a guest again.
• Bulk-mark rooms “Out of Service” for planned repairs or emergencies, no manual entry needed.
• Stay in sync with housekeeping and the front desk with live room data from your phone.
Front Desk - Deliver Early Check-Ins Without the Wait
• Know immediately when a room is ready, no more refreshing the PMS or waiting on updates.
• Speed up check-ins and reduce lobby congestion by assigning rooms with confidence.
• Prioritize VIPs and group arrivals with real-time visibility and smart filters.
Management - Track Performance and Optimize in Real Time
• Track clean-to-ready times and team performance in real time.
• Optimize staffing and scheduling based on actual turnaround data.
• Identify blockers, spot trends, and make data-backed decisions to improve guest satisfaction.
Room Readiness = Revenue Readiness
According to a Hospitality Pulse study, only 23% of rooms are ready when guests check in early, a missed opportunity both for service and profit.
With Snapfix Rooms, you can:
• Turn check-out to check-in time into a competitive advantage
• Offer paid early check-ins and late check-outs confidently
• Drive more upsells to spa, dining, or upgrades while guests wait less
• Impress guests with speed and coordination that earns glowing reviews
Faster rooms. Happier guests. Higher revenue.
Make Real-Time Room Status Your Hotel’s Superpower
Room readiness shouldn’t be a mystery. With Snapfix Rooms, it’s crystal clear. This new real-time view connects your entire team so guests aren’t left waiting, staff aren’t left guessing, and your hotel runs at its best.
Launch Snapfix Rooms today. Operate faster. Impress guests sooner.
Interested in integrating Snapfix Rooms with your PMS? Complete this form and let us know which system you are using at your hotel. A Snapfix Account Manager will contact you to discuss next steps.
