Account Executive

Key Responsibilities:

• Prospecting and Outreach: Identify, qualify, and engage with potential clients across key industries. Your day-to-day will involve building a pipeline from scratch through cold calling, email outreach, and social selling.
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  Sales Cycle Management: Lead and manage the entire sales process from discovery to demo to closing.
  
  Client Expansion: Leverage your relationships to identify opportunities for expansion within existing accounts, driving additional revenue. 
  
  Supporting Sales Development: Providing feedback to customer success, marketing, and the executive team on customer trends, product needs, etc.
  
  Forecasting: Provide accurate sales forecasts and regular updates on pipeline progress, helping the team to plan and strategize effectively.

What We're Looking For: 

• Experience: 
• Minimum of 2 years of B2B sales experience with a proven track record of success.
• Experience in sourcing prospects, running end-to-end deals, and expanding existing clients is essential.
• Familiar with common sales technology (CRM, outreach tools, etc.).
• Knowledge of the hotel and hospitality industry, especially maintenance and facilities management is a bonus.
  
  Customer-Centric: You have a knack for understanding customer needs and translating them into compelling value propositions.
  
  Results-Driven: You're motivated by targets and driven to exceed them. You take ownership of your success and contribute to the team's achievements. 
  
  Location: Must be based in or willing to relocate to Dublin.

What We Offer:

• Competitive salary and generous commission structure.
• The opportunity to be part of a rapidly growing startup with a mission to make a real impact.
• A collaborative, supportive team environment where your ideas and contributions will be valued.
• Continuous learning and development opportunities to help you grow in your career.

How to apply:

• Please send your resume to sales@snapfix.com. 
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Director of Customer Success

Responsibilities:

• - Train and manage a team of customer success managers
• - Develop, automate, and scale the customer onboarding program; ensure product adoption, manage key customer health metrics, and drive client success
• - Analyze and track key performance indicators (KPIs) for customer success, providing regular reports to senior management on customer health and team performance
• - Partner closely with Sales and Marketing to manage the customer lifecycle: proactively identify opportunities to enhance customer satisfaction and minimize churn, while also identifying potential upsell and cross-sell opportunities
• - Collaborate with Product and Engineering teams to continually automate the customer success processes and ensure customer feedback is incorporated into the product roadmap 
• - Build and maintain strong, long-term relationships with key accounts, serving as a trusted advisor to our customers
• - Be a voice for our customers across the organization

Skills and Experience: 

• - 5+ years in a customer success or account management role, with at least 2 years in a leadership position within a SaaS environment
• - Experience in the hospitality industry is a plus
• - Strong leadership, communication, and interpersonal skills; ability to manage multiple priorities and work in a fast-paced environment
• - Natural leader who can inspire and develop high-performing teams
• - Track record of driving customer retention and expansion in B2B environments
• - Strong analytical skills and a data-driven approach to decision making
• - Deep empathy for customer needs and a passion for helping customers succeed
• - Experience in recruiting, enabling, and managing a team of CS and Support professionals

How to apply:

• Please send your resume to careers@snapfix.com. 
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Marketing Executive 

Responsibilities

• - Create both long-form and short-form marketing content, including blog posts, case studies, email campaigns, and social media updates.
• - Manage the content calendar for webinars, newsletters, and product announcements. 
• - Conduct A/B testing on key marketing elements such as CTAs, subject lines, preview texts, and image headers to optimise engagement.
• - Assist with lead generation and evaluate paid advertising performance.
• - Collaborate with the team to align marketing efforts with company goals and strategy.
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Required Skills & Experience

• - 3-5 years of B2B content creation experience, with a solid grasp of modern marketing strategies, concepts, and best practices.
• - Proficiency in creating SEO-optimized long-form and short-form content for blogs, email campaigns, nurture programs, and case studies. 
• - Strong analytical skills, with a proven track record of using data to improve campaign performance and inform future marketing strategies. 
• - Hands-on experience with HubSpot or similar marketing automation tools.
• - Ability to quickly learn and adapt to new marketing tools, strategies, and processes. 
• - A self-starter who can operate independently in a dynamic environment and solve problems efficiently.
• - Experience in startups or hospitality industries is a plus, particularly in fast-paced, high-growth environments. 
• - Team-oriented mindset with strong communication skills for working with internal and external stakeholders.
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What We Offer

• - Competitive salary.
• - The opportunity to be part of a rapidly growing startup with a mission to make a real impact.
• - A collaborative, supportive team environment where your ideas and contributions will be valued.
• - Continuous learning and development opportunities to help you grow in your career.
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How to apply

• Please send your resume to careers@snapfix.com.
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