Snapfix Named Finalist for 'the Best Hotel Maintenance Software' in the world for 2026

A global top-three finish is no small feat  and we’re proud to share what this recognition means for our customers, partners, and the future of hotel maintenance.

We’re excited to announce that Snapfix  has ranked in third place globally on Hotel Tech Report’s Global Best Hotel Maintenance Software list in the 2026 HotelTechAwards.

This ranking places Snapfix alongside the most trusted technology platforms in hospitality and highlights the growing impact of purpose-built, easy-to-use maintenance solutions across hotels worldwide.

In addition to the global #3 ranking, Snapfix Maintenance was also named the #23 Most Popular Product overall in the 2026 HotelTechAwards (out of more than 2,600 software companies). This officially places Snapfix in the top 1% of all hotel technology products worldwide.

These awards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry.  The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real, verified users in the industry. As HTR say “The only judges that matter are customers” and this achievement is a true testament to the Snapfix product and how successful it’s been in recent months.

That customer support came through in force this year, with 159 customers stepping up to share their experiences, enabling Snapfix Maintenance to cross the finish line with an outstanding 94% “likely to recommend” score.

Over the past 12 months, Snapfix has continued to invest heavily in user experience, automation, and real-world hotel workflows, adding many new features including Multi-Site, Rooms, Checklist Library and Comply. These improvements help maintenance teams resolve issues faster, reduce downtime, and improve guest satisfaction while helping hotels save both time and money.

Snapfix  is honoured to be recognised in the extremely competitive Best Hotel Maintenance Software category for 2026. The margin between rankings was exceptionally tight this year; in previous years, a points total of this level would likely have secured a win, underlining the rising standard and intensity of competition across the category.

Being ranked in the top three globally reinforces Snapfix’s position as a modern, mobile-first platform built for busy hotel teams who need speed, clarity, and accountability, without complex setup or training.

This theme appeared repeatedly in user reviews on Hotel Tech Report, with many customers highlighting Snapfix’s ease of use. As one reviewer put it, “Training took minutes, not days, and everyone from night porters to managers now uses it with confidence.” underscoring how the platform removes adoption barriers while delivering real operational value.

“This recognition from Hotel Tech Report validates the work we’re doing at Snapfix  to centralize hotel  operations and  transform how teams coordinate maintenance and communications,” said Snapfix  CEO Brett Robbins.

Snapfix is built to simplify hotel operations by giving every team member an easy way to report, track, and resolve maintenance issues in real time. We aim to remove friction from daily hotel operations so teams can focus on delivering exceptional guest experiences. 

The lists are based on data from over 25,000+ verified customer reviews during the HotelTechAwards period. These reviews were written and published by verified hoteliers who use each product between September 1, 2025–December 15, 2025, with participation from every major hotel brand and thousands of independents.

This rigorous review process ensures that rankings reflect real operational value and not just marketing claims, making the HotelTechAwards one of the most trusted benchmarks in hospitality technology.

“This isn’t a subjective list based on a few peoples’ opinions,” explains Hotel Tech Report CEO, Jordan Hollander. “With the highest traffic and engagement, largest selection of product and services, and highest quality data, Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.”

“Snapfix has centralised not just maintenance and housekeeping tasks, but communication between departments and shifts. I cannot imagine moving to any other system,” said John O Loughlin, General Manager at Carnbeg Hotel.

This sentiment is echoed by hoteliers across the industry around the world, with many reviewers highlighting Snapfix’s ability to simplify communication, improve accountability, and drive real operational change across their teams.

And it’s not just customers who are feeling the momentum. The Snapfix team proved its resilience and commitment, achieving a 96% average employee satisfaction rating securing 4th place overall. This internal culture of excellence continues to power the innovation and service our customers experience every day.

You can browse 150+ verified Snapfix reviews and view the official press release


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