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Sheraton Athlone Hotel - Case Study

October 22 2021

Before we started using Snapfix we used a combination of Opera PMS, Excel, WhatsApp and email to organize the maintenance process. Also every Monday morning we would have a long meeting to ensure tasks were being managed, and it was very challenging.

With Snapfix we have a much better result in these three areas:

  • Better communication
  • More efficient control
  • Improved team working

Snapfix has helped us to work in a more professional manner. For example, if there is an outstanding issue over a number of weeks all of our team can see the time period during which that issue has been a problem. This means clear communication between managers and all departments.


This avoids ambiguity when it comes to taking responsibility, and we try to resolve it as soon as possible. Sometimes the maintenance team needs to order equipment from outside and all of this type of information can be tracked by Snapfix, giving managers better control.

My favorite Snapfix feature is making videos to explain what needs to be done and communicate effectively. Previously it was very hard sometimes to communicate a complex issue, but now I have the option to make a video, and I don’t need to write anything to the person from the maintenance department. For example, with an issue in the Boiler House, I can just make a quick video to show exactly what the problem is.




Both management and maintenance teams are using Snapfix consistently and are much more satisfied with this platform.

Now they can see a full picture of all their work. Before, with emails, photos and meetings it was a fragmented process. For me personally as a manager I can see clearly the huge effort that my team makes to get things done.


In terms of legality we also find Snapfix very useful for internal reports, because there is a record of when issues were reported - and when they were fixed.

Priority tasks involving fire safety are also managed with Snapfix because we know we can get the job done as soon as possible. Fire safety is a very sensitive area, and we use Snapfix in conjunction with Fire Cloud 365.


Overall we found the app is very clear and smooth, and we would recommend it for hotel teams.


To learn more about how Snapfix can help your team, check out our latest case study on The Johnstown Estate here.


Booking a demo is easy, contact our team here.

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