Hotels are buzzing. Summer is here, occupancy is high, and your team is working around the clock to stay on top of things.
But with so much happening; tight teams, quick turnarounds, and rising guest expectations - even the smallest issue can slip through the cracks.
And when that happens, guests notice.
They don’t just mention it at the front desk, they leave complaints, write poor reviews, and share their experience online. And as every hotelier knows, negative reviews directly impact your reputation, ranking, and ultimately your revenue.
For a hotel with an average daily rate (ADR) of $125, one negative review can result in $15,494 lost revenue per month.
So, here’s the opportunity: What if you could prevent many of those issues from ever becoming complaints?
And what if the solution only took 3 seconds?
Say hello to the Snapfix 3-Second Work Order.
What’s a 3-Second Work Order?
It’s exactly what it sounds like.
See a problem → Snap a photo → Task is created and assigned.
That’s the power of Snapfix. In just three seconds, any hotel team member can create a maintenance request by taking a photo.
No paperwork. No back-and-forth. Just instant action.
Whether it’s a leaky tap, a broken door handle, or a cracked tile; capturing and reporting the issue is as easy as taking a picture.
And that simplicity changes everything.
Your Team are the Eyes and Ears of the Hotel
Great hotels don’t just rely on the maintenance team to spot problems. With Snapfix, everyone becomes part of the solution.
- • A housekeeper sees a broken curtain rail? Snap.
- • A receptionist spots a scuffed wall in the lobby? Snap.
- • A manager notices flickering lights in the corridor? Snap.
The issue is instantly captured, flagged, and assigned to the right person. That’s where accountability kicks in, and where Snapfix shines.
Each task becomes a clear to-do, assigned to a specific team member and tracked using a simple traffic light system:
🟥 Red = To Do
🟨 Yellow = In Progress
✅ Green = Done
Tasks don’t disappear. They stay red until action is taken, meaning nothing falls through the cracks, and nothing is forgotten.
Everyone can see the status of every issue at a glance, and managers can follow up with confidence.
Because it’s so fast and visual, your team builds a habit of action and ownership. And when everyone knows their role, and that their actions are visible, a stronger culture of accountability naturally forms.
In just a few taps, your hotel becomes more proactive, responsive, and guest-ready than ever before.
From Complaints to Compliments
When small issues go unreported, they become big problems. That’s when guest satisfaction drops, and bad reviews follow.
By resolving issues before they’re noticed by guests, hotels using Snapfix have seen guest complaints drop.
“I've noticed since we've started using Snapfix, the main thing is guest satisfaction. Because of the ease of usage and the ease of getting the message communicated to the right departments to get resolved. I've seen a dramatic decrease in negative reviews about maintenance issues, which is great.”
Darren Newman, General Manager, Wren Urban Nest → Read the full case study
That’s fewer awkward interactions, fewer negative reviews, and a better experience for everyone.
Instead of reacting, your team is now proactively delivering the highest standards, with zero extra admin.
No Training Required, No Time Wasted
The best part about this is your team already knows how to use Snapfix. If you can take a photo, you can use the app. It’s designed for busy hotel teams who don’t have time to learn complicated tools.
That’s why hotels around the world are adopting this 3-second habit to streamline operations and improve guest satisfaction without adding stress to their day.
Snap it. Fix it. Done.
At the end of the day, hospitality is about the little things. And when those little things are handled quickly and effortlessly, guests notice.
The 3-Second Work Order isn’t just a time-saver it’s a game-changer.
So if your hotel is looking to reduce guest complaints, improve team accountability, and raise service standards, Snapfix will be the easiest change you’ll make all year.
Want to see how it works in action at your hotel?
Get a demo of Snapfix and discover how hotels around the world are making their operations faster, simpler, and complaint-free.
