In a time of high staff turnover, shifting workforce expectations, and rising guest demands, developing strong, people-first leaders has never been more critical. When supervisors are stretched thin by daily operational challenges, the opportunity to truly lead often gets lost in the noise.
Join leadership coach Mimi Renati Zainol and Snapfix for a 30-minute session on how hotels can nurture the next generation of leaders, transforming supervisors into confident, empowered managers who inspire teams and drive results.
We’ll explore practical ways to build trust, accountability, and communication across departments, supported by systems like Snapfix that simplify day-to-day operations so leaders can focus more on their people, not just their tasks.
What you'll learn:
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With over 30 years of experience in hospitality, education, and training, Mimi Renati Zainol has dedicated her career to helping hotel teams grow, lead, and deliver service that guests remember. As the Founder of MAPSS Training & Consultancy Services, she runs programs that focus on housekeeping, leadership, and team development - all designed to build confidence, pride, and better communication in the workplace.
Recognised as one of Malaysia’s Woman Leaders (2024) and a LinkedIn Top Customer Service Voice, Mimi believes great service starts with people who feel valued and supported. Her training goes beyond technical skills, it’s about helping supervisors and managers become strong, thoughtful leaders who bring out the best in their teams.
In this session with Snapfix, Mimi shares practical advice and real examples from her years in the industry, showing how simple habits and clear systems can help hotel teams lead more effectively every day.
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With a passion for simplifying how teams work together, Paul McCarthy founded Snapfix to solve one of the hospitality industry's biggest challenges: keeping operations running smoothly while empowering staff to do their best work. Inspired by the universal simplicity of traffic lights, Paul created Snapfix as an intuitive, photo-driven platform that helps hotel teams communicate clearly, resolve issues quickly, and stay aligned in real time.
As Head of Product, Paul works closely with hotels around the world; from boutique properties to large international brands, to understand their operational pain points and design technology that supports people first. His mission is to give supervisors and managers more time back for what matters most: leading their teams, creating great guest experiences, and building strong workplace cultures.
In this session, Paul shares insights on how streamlined systems can transform hotel leadership, reduce operational friction, and create a foundation where supervisors can grow into confident, effective leaders.
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Brocket Hall Estate
“Snapfix has brought about a significant transformation in the way we manage our properties. With its user-friendly platform, we can now easily streamline our daily tasks, assign responsibilities, and communicate seamlessly across teams—leading to a noticeable boost in our efficiency and productivity levels.”
InterContinental
"Snapfix is great for our hotel's maintenance and cleaning tasks. Using photos for communication is so easy and efficient for our team. I recommend Snapfix highly to any hotelier."
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Highway West Vacations
“There are few software solutions in hospitality that qualify as easy wins, but Snapfix is definitely one of them.”
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Eccles Hotel
“Snapfix has brought about a significant transformation in the way we manage our properties. With its user-friendly platform, we can now easily streamline our daily tasks, assign responsibilities, and communicate seamlessly across teams—leading to a noticeable boost in our efficiency and productivity levels.”
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Skyview Bangkok
“Snapfix has become an integral part of our operations. We've rolled it out across every department, and the transparency, data, insights, productivity, and process improvements have been nothing short of remarkable. Most importantly, it's had a significant positive impact on our guest experience.”
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