Your team moves fast - Snapfix should, too.
That’s why we’ve made Snapfix easier to navigate, easier to teach, and easier to trust. With this update, your team can find what they need faster, complete tasks more confidently, and spend more time focusing on what matters most - your customers.
This is a refresh of the Snapfix layout, based on real user feedback to create a cleaner, more consistent experience. And we’ve also updated SnapTips to help you find your way around the new layout quickly.
We want to make Snapfix feel effortless, so we’ve refined the interface and improved key workflows to help your team get things done faster and more intuitively.
For New Readers: What Is Snapfix?
Snapfix is the most intuitive & powerful maintenance app that brings productivity to your operations with photo-first work orders. It is built for teams that need to move fast and stay aligned.
We’re used across industries, from hotels and hospitality to schools, venues, and property portfolios - by everyone from housekeeping staff to head engineers.
Snapfix is a modern CMMS (Computerized Maintenance Management System) that replaces forms, spreadsheets, and radios with photos, digital checklists, live chat and real-time updates. It’s built for mobile, built for speed, and built for everyone - no matter their role or technical ability.
Snapfix is used for:
• Work order management
• Guest Requests
• Health & Safety
• Inspections & Audits
• Lost & Found
• Meter Readings
• Planned preventative maintenance (PPM)
• Asset tracking and compliance
• Property and facilities management
• Multilingual teams working through language barriers
• PMS integration in hotels and resorts
• Real-time reporting for educational facilities, stadiums, and more
It works because it’s visual, flexible, and intuitive. Teams can snap a photo, assign a task, and get on with their day - without needing formal training or sitting at a desk.
What is the new Snapfix update?
It is a redesign focused on feedback from real-world teams, with a new look and feel of the Snapfix interface. This latest update brings a refreshed layout and improved navigation across Snapfix, based entirely on how people use the platform every day.
We streamlined the interface to make sure your team has exactly what they need - and nothing they don’t. This means teams can get their bearings quickly and get more done, even during peak hours.
Guided by feedback from real teams, every improvement is focused on helping your team find what they need faster and stay one step ahead.
We went screen by screen to remove clutter, lighten the load, and keep Snapfix focused on what teams use the most: Snap. Fix. Chat. Plan.
Snap.
Capture what matters, instantly, using photos. The fastest way to record and share every detail, the heart of Snapfix.
Fix
Manage tasks with ease. Stay organized with the feed, groups, and Rooms and always know what’s next.
Chat
Keep everyone aligned. Let people know what’s happening or check in on high-priority issues. Share updates and solve problems faster with real-time communication.
Plan
Take control of planned tasks, assets, and compliance. Stay ahead of audits and recurring checks, and keep everything on schedule.
What’s Changed in the Snapfix Design?
The new header and footer make it easier than ever to move between the actions you take every day in the app. We’ve reorganized and refined the experience based on how teams actually work, so everything feels faster, clearer, and more intuitive.
Here’s a breakdown of the biggest design changes:
• A cleaner header and footer
• Universal header and footer across nearly all screens
• HelpHub and your profile are now in the same place
• Only essential icons remain: Snap, Fix, Chat, Plan
This consistency helps users feel more confident, especially if they’re new to the app.
Snap now lives in the footer because it’s core to Snapfix
The Snap feature, where you capture photos of issues, is now accessible from the footer at all times.
Why? Because the photo is central to how Snapfix works.
• Maintenance teams, cleaners, and supervisors can snap an issue and assign it in seconds
• Visual documentation speeds up resolution, communication, and accountability
Keeping Snap always within reach makes the app feel faster and more reactive. When teams can log an issue the moment they spot it, they’re solving problems faster and spending less time chasing updates.
Fix is the new home for Task Management
The Fix tab is now the main hub for seeing what’s going on and getting things done. This is essentially a digital to-do list where you have full visibility into what is done, what’s in progress and what needs to be done next.
You’ll find:
• Your task feed
• Our signature traffic light view
• Priority items
• A consolidated Rooms View
Whether you're in a hotel, school, or stadium, this is your operational command center, showing what needs to happen now.
That means fewer delays, faster task completion, and more time spent serving guests - not managing spreadsheets or logbooks.
The “+” icon does more, with less visual clutter
• The camera icon has been replaced by a flexible “+” button
• Depending on where you are in the app, it gives you quick access to the right actions.
This design change reduces clutter and keeps Snapfix feeling light and fast, even in busy environments like hotels or venues.
A Better Photo Experience
• When entering Snap mode, the footer disappears to keep the camera view clean
• To go back, simply tap the X or use your phone’s back button
• A new three-dot menu gives you access to additional options — but only when you need them
Smarter Room Management
We’ve combined the Rooms Tasks and Room Status screens into one unified view.
Fewer taps. Fewer errors. And more confidence that nothing important will fall through the cracks - even during back-to-back check-ins.
That means:
• It’s easier to manage and monitor room issues in real time
• Full visibility across all rooms without switching screens or losing context
• Everything you need for a room is now in one place. This is a big time-saver for hotel teams and PMS-connected properties
• One simple, consistent way to track tasks in every part of the property
The result is faster task creation, clearer oversight, and less frustration for frontline teams.
Familiar Visual Cues
We’re keeping purple for Assets and other familiar cues in place to make the transition easier for long-time users.
Updated SnapTips: Your Go-To for What’s New
With this new layout comes an updated version of SnapTips, our in-app training and onboarding guide.
You’ll find it in the HelpHub, right beside your profile. SnapTips is a quick and easy way to:
• Learn the new layout
• Get tips on snapping tasks, managing rooms, or chatting with your team
• Help new staff get up to speed - even if they’re only working a short shift
It’s especially helpful in environments where language barriers can slow down communication. SnapTips keeps things clear, visual, and accessible to everyone.
Tip: Use SnapTips as a quick training tool when introducing Snapfix to new team members!
FAQ: What Users Are Asking
Q: Why did Snapfix change the layout?
A: This redesign is all about improving the user experience. We wanted to reduce friction, make navigation more consistent, and help teams work faster and with more confidence. It’s the same powerful CMMS software, just easier to use.
Q: Where did the camera icon go?
A: The camera icon has been replaced by a smarter “+” button. It still lets you snap photos - but now also offers quick access to the most common actions in each part of the app.
Q: What if I get lost in the new design?
A: That’s what SnapTips is for. It walks users through everything that’s new, with visuals and quick explanations. It’s especially useful in teams with part-time workers, seasonal staff, or people new to CMMS maintenance systems.
Q: Are any features removed?
A: No, nothing has been taken away. We’ve simply reorganized the layout to highlight the tools teams use most often. You still have full access to:
• Work order management
• Planned preventative maintenance
• PMS integration for hospitality teams
• Reports and dashboards
• Group chat and team communication
• Compliance tools
• And much more
Q: Is Snapfix still a good fit for my industry?
A: More than ever. Snapfix continues to be a trusted choice for:
• Hotels looking for mobile-first maintenance software
• Educational facilities management teams who need fast task tracking
• Event and venue management software setups with rotating teams
• Property management maintenance software across portfolios
• And any team that needs an intuitive, all-in-one CMMS on the go
Final Thoughts: Same Power, Smoother Experience
This update isn’t just a new look - it’s a better way to get things done.
Snapfix has always been about speed, clarity, and action. Now, it’s even easier to navigate, teach, and trust - whether you're fixing a lightbulb, checking compliance, or getting a new team member up to speed.
We know that our users are often moving fast, solving problems in real time, and juggling multiple responsibilities. Whether you’re a hotel engineer, a facilities manager, or part of a cleaning crew, the new Snapfix is built for how you work.
We’ve taken real feedback from real users to simplify the experience without taking away any power. The result? Less friction. More time saved. And a team that can stay focused on guests, safety, and service - not figuring out how to use a system.
And we’re not done.
Over the coming weeks, we’re launching even more updates to make onboarding smoother, training faster, and team coordination better. Whether you’re scaling operations, cross-training departments, or hiring seasonal staff - Snapfix will help you hit the ground running.
Try the new layout for yourself, and if you need help, SnapTips has your back.
What to do next
• Open Snapfix and explore the new layout
• Share the SnapTips guide with your team
• Book a quick walkthrough with our support team if you’d like a personal tour
Join our next live walk-in product demo hosted by one of our product experts and you can ask any questions you have.